Terms of Saab Car Museum Webshop.
Establishment of purchase contract
A purchase contracts is established by a confirmed from Saab Car Museum to the email address you specified when ordering. By ordering you agree to these terms. To make a purchase from the Saab Car Museum Webshop, you must be 18 years old.
Prices and Payment
Price when ordering from Sweden
Each item listed with price including Swedish VAT. The shopping cart shows our total price including Swedish VAT, shipping and other fees. Payment terms are stated in the shopping cart and depend on the chosen payment method. Shipping terms are specified in the shopping cart depending on chosen shipping method.
Price when ordering from abroad
For shipping to EU-country each item is listed with price including Swedish VAT. The shopping cart shows our price including Swedish VAT, shipping and other fees. For shipping to a country outside of EU price is listed without Swedish VAT. Additional costs once the package reaches your country such as Customs duties are the customer's responsibility, then we do not have control over these charges, we cannot predict what they may be. Payment terms are stated in the basket depend on the chosen payment method. Shipping terms are specified in the cart depending on chosen shipping method.
Pay by card
Through Handelsbanken and Dibs we offer card payment with MasterCard and Visa.
Right of withdrawal
As a consumer (a private individual), you have by law 14 calendar days return policy from the time you receive an item we have sent to you. The right is regulated in the Swedish law: Distans- och hemförsäljningslagen (2005:59:http://www.notisum.se/rnp/sls/lag/20050059.htm).
Return policy does not apply to companies, and only if the product is in original packing and essentially unchanged.
Return shipping is paid by the customer when invoking the right of return. To avoid problems when you want to use the right, please contact us by email or telephone before returning the goods. Goods shall be sent to the Saab Car Museum, Box 902, 461 29 Trollhättan.
When invoking the right of withdrawal
Notify us within 14 days from the date you received the item that you intend to invoke your right to withdrawal your purchase. You then return the goods, which you received it within 30 days after you have informed us that you wish to invoke your right. You send it to the Saab Car Museum, Box 902, 461 29 Trollhättan. The goods must be complete and essentially unchanged.
Saab Car Museum reserves the right to charge the customer for the missing pieces in case the return is not complete. Unclaimed item is not considered as use of the right of withdrawal.
The approximate delivery time is stated in the shopping cart for each shipping method. If a product has a different delivery time is indicated next to that item. Normally we will send your goods the same day if an order is put before 12am on Mon-Fri. Orders put on a weekend will be sent next Monday.
Not picked up packets
Not picked up goods is returned to us. For any package that is not claimed, we reserve the right to charge you the cost of return shipping and a handling fee of 195 SEK.
Complaints & warranty issues
We guarantee that the goods you ordered are free from defects when they are sent off. If you receive a defective or wrongly supplied product, please contact us as soon as possible. Returning a defect or wrong product and replacing it with a new is free of charge for the costumer. If it turns out that an item is free from defects, we charge a handling fee of 195 SEK + any shipping charges.
If a customer wish to cancel a purchase order, the customer have to pay for the return shipping, regardless of whether the product is faulty or if it cannot be used for its intended use. If a product is damaged or wrongly supplied, please see above.
Your opinions are valuable to us and therefore we ask you to contact us if you have any opinions or concerns.
When you place your order with us you state your personal data. In connection with your registration and ordering, you agree that we store and use your information in our business to fulfill the agreement to you. You have under the Privacy Act the right to have the information we have stored about you. If it is incorrect, incomplete or irrelevant, you can request that information be corrected or deleted. Contact us email.
Errors in published material on the website.
If any errors in product texts, pictures and prices on the website are published, Saab Car Museum reserves the right to correct this. All pictures should be seen as illustrations and are not guaranteed reflect the product's exact appearance. We reserve the right to make any adjustments in prices, such as may result from changes in prices from our suppliers, currency fluctuations, changes in inventories and possible technical problems on the website.
In the event of war, natural disasters, strikes, government decisions, lack of deliveries from suppliers, costly circumstances or similar events beyond our control which is not reasonably foreseeable and affect agreements and acknowledgments from the Saab Car Museum's side that allows Saab Car Museums cannot keep that agreement / commitment, will form the basis for the Saab Car Museum to be released from obligations to fulfill the contract.
Questions about orders conditions
If you have any questions about our order terms and conditions or matters relating to purchase or order, you are always welcome to contact us by phone or email.
Operation of the Saab Car Museum is managed by Innovatum Science Center.
Innovatum Science Center AB
Post address: Box 902, 461 29 Trollhättan
Visit address: Åkerssjövägen 16, Trollhättan